Damage & Replacement Policy

We want your mugs to arrive in perfect condition. This policy explains how we handle damaged, defective, lost, or misprinted orders.

Damaged on arrival

If a mug arrives damaged, contact us within [timeframe to be confirmed] with a photo and your order number. We will replace it at no cost.

Defective prints

If your print is defective (e.g., fading, peeling, or misalignment not present in your approved proof), we will reprint and replace the affected mugs.

Incorrect printing

If we print something different from your approved proof, we will reprint at no charge. If the print matches your approved proof, the order is considered correct.

Lost shipments

For shipments lost in transit, contact us. We will file with the carrier and replace or refund per the outcome.

Reprints & refunds

Approved replacement claims are reprinted. Refunds are issued at our discretion for issues we cannot resolve with a reprint. [Refund timing to be confirmed.]