Frequently asked questions
What is the minimum order quantity?+
One. You can order a single custom mug or hundreds — pricing per mug drops as quantity increases.
What file formats can I upload?+
PNG, JPG, JPEG, PDF, EPS, and SVG. We recommend 300 DPI at print size and a transparent background (PNG) for logo-only prints.
Is a digital proof required?+
Yes — digital proofing is mandatory for every custom artwork order, regardless of quantity. We send a proof for your approval before anything is printed, ensuring your design is accurate and minimizing the chance of returns. Production does not begin until you sign off. This complimentary step is built into every order.
How long does production take?+
Production time is pending confirmation from our supplier. We will publish an estimate as soon as it is confirmed.
How is shipping calculated?+
Shipping is shown up front on the product page based on your quantity tier, not added surprise charges at checkout.
Can I get a sample before ordering in bulk?+
Yes — use our Request a Bulk Quote page to ask about samples and bulk pricing.
What if my mug arrives damaged?+
Custom-printed mugs are made to order, but damaged or defective items are replaced. See our Return Policy for details.
Still have questions? Contact us.