Custom-Product Return & Replacement Policy

Because our mugs are custom-printed to your specifications, returns are handled differently than off-the-shelf products.

Damaged or defective items

If your mug arrives damaged or defective, contact us within [timeframe to be confirmed] with a photo and your order number. We will replace it at no cost.

Incorrect printing

If we made a printing error relative to your approved proof, we will reprint and replace the order. If the print matches your approved proof, the order is considered correct.

Customer artwork errors

We are not responsible for errors in the artwork you supply, including spelling, resolution, or design mistakes that were present in your approved proof.

Cancellations

Orders can be cancelled before production begins. Once an order is in production, it cannot be cancelled. [Cancellation cutoff to be confirmed.]

Shipping issues

For lost shipments or incorrect addresses, contact us and we will work to resolve the issue.